Support

RATE GENERATOR FOR THE RECORD CG3 TAXIMETER

Enter in your Cab Number, extras, flag rates, etc, all from one easy to use generator. Put the file onto the root directory of a USB drive, and upload them instantly, saving you time and getting your fleet on the road in minutes.

Click here for Rates File Generator


CG3 SUPPORT DOCUMENTS

Our User Guide includes all the information requires to install, setup, and maintain a Record CG3 Taximeter. It also contains information regarding support equipment, such as our Blackcat adapter, Bluetooth printers, our companion app, etc.

Record CG3 User Guide Version 1.31


BROCHURE / INFOGRAPHICS

See below, a brochure for our brand of long life Toplights and class leading Record CG3 Taximeter

Product Brochure

Taximeter Infographic


LEGACY SUPPORT DOCUMENTS

We stand proudly behind our products, even the ones past their end of life. If you haven't upgraded to our new model, see the support documents listed below.

CG2 Install guide 1

CG2 install guide 2

CG2 Troubleshooting


SUPPORT FAQS

I AM AN EXISTING CUSTOMER IN NEED OF PRODUCT SUPPORT, WHAT DO I DO?

All product support documentation is available for download at the bottom of this page. Should you require any more support or information, please contact us directly.

WHAT ADVANTAGES DOES THE RECORD CG3 OFFER THAT OTHER METERS DO NOT?

The CG3 comes complete with more powerful, 32-bit capability and higher operating speeds. This translates in a more capable, reliable and robust product. For example, the product provides: Built-in USB port that provides for quick and easy software updates and information uploads to other USB devices, such as USB flash-drives Built in Integrated Bluetooth Detailed data storage capabilities Detailed trip storage and tracking Greater rate configuration possibilities available for customer convenience, and where customers require custom rate-setups, we are able to quickly provide software updates to keep you operational Automatic error-detection and correction that prevents taxi downtime The ability to handle extremely high Vehicle Speed Sensor (VSS) signal pulse-rates. Long-term product support thanks to a design that utilizes only modern parts (NO fear of product obsolescence) Also, the power supply and roof light controller unit is now built into the display unit, which eliminates some of the bulkiness of the CG2, leading to significantly lower shipping costs and a simplified installation routine.

I HAVE NEVER HEARD OF RECORD TAXIMETER. ARE YOU A NEW COMPANY?

No. We have been in business for over 35 years and have experience in all aspect of taxi life. We have in the past operated our own fleet of cabs to equipment supply and now manufacturing. Rest assured we have the expertise to keep your fleet on the road.

DO YOU STILL SELL THE RECORD CG2? CAN I STILL GET SUPPORT?

We stopped production of the CG2 in 2015. We do however continue to support this great product that has been the staple of many fleets for years.

I AM A SMALLER FLEET. WHAT KIND OF SYSTEM DO I NEED TO OPERATE THE RECORD CG3?

The good news is that there are now many options available to customers of all sizes, thanks to our increased partnerships with dispatching-systems manufacturers. Our taximeter has been proven compatible with a number of proprietary and open-source products, which includes the latest trends of utilizing Android tablets and cloud-based solutions. It's really as simple as the customer choosing a dispatch system they are comfortable with, and we will then work closely with their manufacturer of choice to provide compatibility. We work co-operatively with our customers and dispatching companies in order to provide a solution that fits the customer's needs.

WHY DOES THE CG3 NOT HAVE A PRINTER? WHAT DO I DO FOR RECIEPTS?

Over many years, the trend we have been witnessing throughout the industry is a move away from printers at the taximeter side, to mobile dispatch terminals, which more aptly handles all transaction processing, and receipt printing. For volume customers who prefer to continue to use a taximeter printer, we are able to make our taximeter work with specific printer models of the customer's choosing, thanks to the inclusion of RS-232 and Integrated Bluetooth / USB (RecordCG3 model only) serial ports. Because of the wide number of printer manufacturers and models available, we prefer to let the customer to choose a model of their preference, and will be happy to assist in this process. Please contact us if this is a route you wish to pursue.

I HAVE A UNIQUE SET OF RATES. CAN THE RECORD CG3 HANDLE COMPLEX RATE STRUCTURES?

Yes. The Record CG3 can be programmed for any set of variables and any rate structure that your city needs. If for some reason the meter can not support your rate out of the box, our on staff engineer will create a software fix so that your rate works flawlessly, free of charge.

DO I NEED AN EXPERT INSTALLER TO INSTALL THE RECORD CG3?

No, our products are so easy to install and program, you should be able to do it on your own with the guidance of the support documents provided here. If you do have any problems, our support staff is available to assist you every step of the way, just contact us.

WHAT KIND OF WARRANTY DO YOU HAVE FOR YOUR PRODUCTS?

2 years on our taximeters and 1 year on our rooflights.

WILL THE BLACKCAT ADAPTER WORK IN ANY CAR?

No, Your vehicle will need to be 2007 and newer as the Blackcat Adapter pulls vehicle data for speed and distance calculations directly from the OBDII port which was not a standardized protocol by auto manufactuerers until 2007. Some vehicles may work in earlier years but we always say 2007 and newer.

DO I NEED A SIGNAL DIVIDER?

No, The Record CG3 has built-in signal filterning and conditioning allowing for much easier installation and less to hook up for your installation.

WHAT KIND OF PLASTIC DO YOU USE FOR YOUR ROOFLIGHTS?

We use a custom formulated polycarbonate with UV additives and impact modification chemicals. This allows us to maintain the most robust lights in the entire industry.

WE HAVE A LARGE FLEET. DO YOU DO VOLUME DISCOUNTS?

Yes we do. Contact us and speak to a representive for more information.

WILL YOUR METER WORK WITH MY DISPATCH SYSTEM?

Yes. Our meter is able to pair and communicate with any system on the market. If by chance you are working with a company we do not currently work with, we will work with them and you to make sure everything works the way it should.

I HAVE MORE QUESTIONS. WHO CAN I TALK TO?

Contact us directly and one of our representives will speak with you and answer all of your questions.